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Terms and Conditions

Last updated: October 17, 2026

This is a translation provided for convenience. The Spanish version is the legally binding one.

View the Spanish version

1.1. These Terms and Conditions (the "Terms") govern access to and use of the TNF Service (the "Service"), provided by Anastasia Soldatova, NIF Z4634226-F, a sole trader (autónoma) with her address at Av. La Arenita, 11, Bl. G, Piso 1º, Pta. 12, Comp. Paraíso Palm-Mar II, 38632 Palm-Mar, Arona, Santa Cruz de Tenerife, Spain, email tnfbotservice@gmail.com ("TNF Service").

1.2. The Cancellation and Refund Policy, the Privacy Policy and the Cookie Policy form an integral part of these Terms.

1.3. By ticking the acceptance box during registration or by using the Service, the user (the "Customer") confirms that they have read and accept these Terms.

2.1. The Service is intended exclusively for professionals and businesses that use it as part of their business or professional activity. The Customer confirms that they are not acting as a consumer.

2.2. To subscribe, the Customer must be of legal age and have the legal capacity to enter into a contract.

3.1. TNF Service is an online booking tool that allows the Customer's clients ("end clients") to book the Customer's services. In particular, the Service may include:

  • a personal booking web page;
  • a Telegram bot and a Telegram Mini App for bookings;
  • integration with the Customer's Google Calendar;
  • reminders sent to end clients;
  • the option for end clients to view, reschedule and cancel their bookings;
  • an interface for end clients in several languages chosen by the Customer.

3.2. The subscription includes all features of the Service available at the time of subscribing.

3.3. TNF Service may develop and add new features and decide, at its discretion, whether to include them in the existing subscription or offer them as additional services. TNF Service is not obliged to provide new features to existing subscribers.

3.4. TNF Service may modify, improve or remove features in order to maintain and develop the Service. If a change substantially reduces the features paid for, the Customer will be notified at least thirty (30) calendar days in advance and may cancel the subscription in accordance with the Cancellation and Refund Policy.

3.5. TNF Service acts solely as a technology provider. The services that the Customer provides to end clients, their prices, terms and quality are the sole responsibility of the Customer. TNF Service is not a party to the relationship between the Customer and their end clients.

4.1. To use the Service, the Customer creates an account and provides accurate, complete and up-to-date information. Login is done with a verification code sent to the Customer's email.

4.2. The Customer is responsible for keeping access to their account and email secure and for all activity carried out from their account. The Customer must notify TNF Service without delay of any unauthorized access.

4.3. TNF Service may review sign-up requests before activating an account and may refuse them for justified reasons.

5.1. The subscription price depends on the plan and is shown excluding taxes: the Solo plan (1 specialist) costs fifteen euros (€15) per month; the Studio plan (2 or more specialists) costs from twenty-two euros (€22) per month: €15 for the first specialist, +€7 for each from the 2nd to the 5th and +€5 for each from the 6th. The Customer may choose yearly billing, equal to ten (10) months of subscription (two months free). Prices are shown excluding taxes. Applicable taxes are calculated at checkout based on the buyer's country and shown on the invoice. If a different price is shown on the website at the time of subscribing, that price applies.

5.2. The first subscription includes a free trial of thirty (30) calendar days. The terms of the trial, automatic renewal, cancellation and refunds are set out in the Cancellation and Refund Policy.

5.3. Online sales are made by our reseller Paddle.com Market Limited ("Paddle"), which acts as the seller (Merchant of Record) for all orders. Paddle accepts payments, issues invoices, calculates and pays applicable taxes, and processes refunds. Paddle's Buyer Terms apply to checkout: https://www.paddle.com/legal/checkout-buyer-terms. TNF Service does not receive or store the Customer's bank card details.

The Customer agrees to:

  • use the Service in accordance with the law, these Terms and the principle of good faith;
  • ensure that the information on their booking page and Telegram bot (services, prices, photos, texts, schedule) is accurate and does not infringe the rights of third parties, and hold the necessary rights to the images and content they use;
  • comply with the laws that apply to their own professional activity;
  • not use the Service to send unsolicited commercial communications or for fraudulent or unlawful purposes;
  • not attempt to gain unauthorized access to TNF Service systems, and not copy, decompile, reverse-engineer or interfere with the Service;
  • not resell, sublicense or transfer the Service to third parties without the prior written consent of TNF Service.

7.1. The Service works together with third-party services such as Telegram, Google Calendar and Paddle. Their use is governed by the terms of those third parties, which the Customer accepts separately where required (for example, a Google account is needed for the calendar integration).

7.2. TNF Service is not responsible for the availability, operation or changes of third-party services. If a third party changes or discontinues its service, TNF Service will make reasonable efforts to adapt the Service, without accepting liability for the consequences.

8.1. TNF Service takes reasonable measures to keep the Service available but does not guarantee uninterrupted or error-free operation. The Service may be temporarily interrupted for maintenance, updates or reasons beyond TNF Service's control.

8.2. Support is provided by email and through the contact channels shown on the website, on business days and within a reasonable time.

9.1. The software, design, texts, the "TNF Service" name and other elements of the Service belong to TNF Service or its licensors. For the duration of the subscription, TNF Service grants the Customer a limited, non-exclusive, non-transferable and revocable license to use the Service in accordance with these Terms.

9.2. The content that the Customer adds to the Service (business name, logo, photos, descriptions, prices) remains the Customer's property. The Customer grants TNF Service a non-exclusive, royalty-free license to host, reproduce and display it to the extent necessary to provide the Service.

9.3. TNF Service may mention the Customer as a reference or show their case on the website only with the Customer's prior consent.

10.1. Customer data

TNF Service processes the Customer's personal data as data controller, in accordance with the Privacy Policy.

10.2. End-client data: TNF Service as data processor

a) For the personal data of end clients processed through the Service, the Customer is the data controller and TNF Service is the data processor, in accordance with Article 28 of Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD). This section constitutes the data processing agreement between the parties.

b) Subject matter and purpose: managing end-client bookings, adding them to the Customer's calendar, sending confirmations and reminders, and handling reschedules and cancellations.

c) Duration: the term of the subscription and the subsequent retention period set out in the Cancellation and Refund Policy.

d) Types of data: name, phone number, email, Telegram ID and username, language, chosen service, date and time of the appointment, and any comments from the end client.

e) Categories of data subjects: the Customer's end clients and prospective clients.

f) Obligations of TNF Service as processor:

  • process the data only on the Customer's documented instructions, which are these Terms and the settings the Customer configures in the Service;
  • ensure that persons authorized to process the data are bound by confidentiality;
  • apply appropriate technical and organizational measures in accordance with Article 32 GDPR;
  • assist the Customer, where possible, in responding to data subject requests and in meeting its security and notification obligations;
  • notify the Customer without undue delay, and in any case within 48 hours of becoming aware, of any security breach affecting the data;
  • at the end of the Service, delete the data within the period set out in the Cancellation and Refund Policy, unless the Customer has requested an export beforehand or the law requires the data to be kept;
  • make available to the Customer the information needed to demonstrate compliance with these obligations.

g) Sub-processors: the Customer gives general authorization for TNF Service to use sub-processors (for example, hosting providers, email delivery services, Telegram and Google). The current list is set out in the Privacy Policy. TNF Service will inform the Customer of any changes to the list; the Customer may object on reasonable grounds and, in that case, cancel the subscription. TNF Service imposes on sub-processors data protection obligations equivalent to those in this section.

h) International transfers: where a sub-processor processes data outside the European Economic Area, TNF Service ensures that appropriate safeguards are in place under the GDPR, such as an adequacy decision or the European Commission's standard contractual clauses.

i) Customer obligations as controller: the Customer guarantees that it has a valid legal basis for the processing, informs its end clients about the processing of their data and handles their requests to exercise their rights.

j) Special categories of data: the Service is not designed to process special categories of data (for example, health data). The Customer agrees not to request or collect such data through the Service, including in comment fields.

11.1. The Customer is solely responsible for its relationship with its end clients, including the provision of services, payments, cancellations and any claims.

11.2. TNF Service is not liable for indirect damages, loss of profits, loss of bookings, clients or data, or for damages resulting from incorrect use of the Service by the Customer, failures of third-party services or force majeure.

11.3. TNF Service's total liability to the Customer for any reason related to the Service is limited to the amount actually paid by the Customer during the twelve (12) months preceding the event giving rise to the claim.

11.4. These limitations do not apply in cases of willful misconduct or gross negligence by TNF Service, or in other cases where the law does not allow liability to be limited.

12.1. The Customer may cancel the subscription at any time in accordance with the Cancellation and Refund Policy.

12.2. TNF Service may suspend or close the Customer's account, with prior notice where possible, in the event of a serious breach of these Terms, non-payment, unlawful use of the Service or a threat to the security of the Service or third parties.

The parties communicate electronically: through the email address linked to the Customer's account and the contact address of TNF Service. The Customer must keep their email address up to date.

TNF Service may change these Terms. The Customer will be notified of substantial changes by email at least thirty (30) calendar days before they take effect. If the Customer does not agree, they may cancel the subscription before that date. Continued use of the Service after the changes take effect means acceptance of the new Terms.

15.1. If any provision of these Terms is found to be invalid, the remaining provisions remain in force.

15.2. Failure by TNF Service to exercise any right under these Terms does not constitute a waiver of that right.

16.1. These Terms are governed by Spanish law.

16.2. Any disputes shall be submitted to the courts of the place where TNF Service is domiciled; the parties expressly waive any other jurisdiction.

16.3. These Terms may be available in several languages. In case of any discrepancy, the Spanish version prevails.

For any questions about these Terms, the Customer can write to tnfbotservice@gmail.com. Full details of the owner are available in the Legal Notice.