Cancellation and Refund Policy

1. Purpose and scope

This Cancellation and Refund Policy sets out the terms for cancelling a subscription to the TNF Service (the "Service"), provided by Anastasia Soldatova, NIF Z4634226-F, a sole trader (autónoma) with her address at Av. La Arenita, 11, Bl. G, Piso 1º, Pta. 12, Comp. Paraíso Palm-Mar II, 38632 Palm-Mar, Arona, Santa Cruz de Tenerife, Spain ("TNF Service").

This Policy forms an integral part of the Terms and Conditions of the Service. In case of any conflict, the Terms and Conditions prevail.

2. Service for professionals only

The Service is intended exclusively for professionals and businesses (self-employed individuals, companies and other entities) that use it as part of their business or professional activity. By subscribing, the user (the "Customer") declares that they are acting for purposes related to their trade, business, craft or profession.

Therefore, the right of withdrawal provided for consumers under Spanish consumer protection law (Royal Legislative Decree 1/2007) does not apply. However, the Customer benefits from the free trial and the right to cancel at any time described in this Policy.

3. Free trial

3.1. Each Customer's first subscription includes a free trial of thirty (30) calendar days from the date the subscription is activated.

3.2. No payment method is required to start the free trial. To keep using the Service after the trial ends, the Customer adds a payment method in their account area.

3.3. If the Customer has not added a payment method or cancels the subscription before the trial ends, no payment is charged. After the trial ends, the booking page and the Telegram bot stop accepting new bookings.

3.4. If the Customer has added a payment method and has not cancelled the subscription before the trial ends, the subscription automatically becomes paid, and the first charge is made on the day the trial ends.

3.5. Seven (7) days before the trial ends, TNF Service sends the Customer an email reminder. Not receiving this reminder does not prevent the subscription from converting automatically.

3.6. The free trial is granted only once per Customer. TNF Service may refuse a new free trial to anyone who has already used one, including through another account, email address or payment method.

4. Subscription, billing and renewal

4.1. After the free trial, the subscription is billed in advance at the beginning of each billing period — monthly, or yearly if the Customer chooses yearly billing (ten months' price, two months free) — at the current price published on the website at the time of subscribing. Prices are shown excluding taxes. Applicable taxes are calculated at checkout based on the buyer's country and shown on the invoice.

4.2. The subscription renews automatically for successive periods of the same length (monthly or yearly), on the same day, unless the Customer cancels it in accordance with section 5.

4.3. Payments are accepted by our reseller Paddle.com Market Limited ("Paddle"), which acts as the seller (Merchant of Record) and issues invoices. TNF Service does not receive or store the Customer's bank card details.

5. Cancellation by the Customer

5.1. The Customer may cancel the subscription at any time, without giving a reason and without penalty, in either of the following ways:

• from their customer account, in the "Subscription" section;
• by sending a request to tnfbotservice@gmail.com from the email address linked to their account.

5.2. Cancellation takes effect at the end of the current billing period. Until then, the Customer keeps full access to the Service, and no new charges are made.

5.3. TNF Service confirms the cancellation by email, stating the date until which the Service remains active.

5.4. Until the cancellation takes effect, the Customer may withdraw it and keep the subscription on the same terms.

6. Refunds

6.1. Because the Service can be tried free of charge during the trial and the subscription can be cancelled at any time, amounts already paid are not refundable, including for partially used billing periods.

6.2. However, TNF Service will refund the full amount charged in the following cases:

• duplicate or erroneous charges;
• charges made after the cancellation has taken effect;
• charges made during the free trial, if the Customer cancelled it in time.

6.3. Refund requests must be sent to tnfbotservice@gmail.com within thirty (30) days of the charge date, stating the account email address and the date and amount of the charge. A request can also be sent via the link in the Paddle receipt email.

6.4. An approved refund is made via Paddle to the same payment method within no more than ten (10) business days of approval. The time it takes for the funds to be credited depends on the Customer's bank. Paddle, as the seller, may also handle refund requests in accordance with its Buyer Terms.

6.5. The above is without prejudice to any rights the Customer may have under applicable law in the event of non-performance by TNF Service.

7. Non-payment

7.1. If a charge cannot be made (for example, because the card has expired or there are insufficient funds), new payment attempts are made, and the Customer is notified by email so they can update their payment method.

7.2. If payment is not made within seven (7) calendar days of the first failed attempt, TNF Service may suspend access to the Service, including the acceptance of new bookings, until the outstanding amount is paid. If non-payment continues, the subscription may be cancelled.

8. Effects of the end of the subscription

8.1. Once the subscription ends, the Customer's booking page and Telegram bot stop accepting new bookings.

8.2. The Customer's account data and settings are kept for thirty (30) calendar days after the subscription ends, so the Customer can reactivate it or request an export of their data. After this period, they are deleted unless there is a legal obligation to keep them. The Customer may also request immediate deletion. The processing of personal data is governed by the Privacy Policy. Encrypted backups are overwritten on a rolling basis within the periods set out in the Privacy Policy.

9. Price changes

TNF Service may change the subscription price by notifying the Customer by email at least thirty (30) calendar days in advance. The new price applies from the first billing period after that notice period. If the Customer does not agree, they may cancel the subscription before the new price takes effect, in accordance with section 5.

10. Cancellation by TNF Service

TNF Service may suspend or cancel the subscription if the Customer seriously breaches the Terms and Conditions. If TNF Service cancels the subscription for reasons not attributable to the Customer, it will refund the proportional part of the paid billing period that has not been used.

11. Contact

For any questions about cancellation, billing or refunds, the Customer can write to tnfbotservice@gmail.com. Full details of the owner are available in the Legal Notice.